What We Support!

Support of many of our services is included for free. This isn't meant to be a comprehensive list of items that we do and do not support, however it is given here as an example. So, you can be assured this is the minimum that we will support you with. If you are not sure about whether its covered by our support, we encourage you to call and speak to our friendly customer support team.

Our free telephone help desk support covers the following tasks.


  • Connecting your EscapeNet supplied router to the internet
  • Assistance connecting filters.
  • Drop out Faults


  • Creating Dial up on Windows 98, 2000, XP, Vista & Windows 7
  • Diagnose errors relating to dial-up for the above operating systems


  • Configuring one email client Outlook, Outlook Express, Windows Mail
  • Diagnosis of errors
  • Assistance to reduce spam
  • General email advice
  • Assistance with webmail

Internet Security

  • Installation of our F-secure Internet Security solution.
  • Assistance entering the registration key.
  • General Questions about this service.


  • Configuring your wireless LAN to get connected on the Internet
  • Enable wireless LAN on computer